Monday, September 8, 2008
Tuesday, September 2, 2008
Information Technology Infrastructure Library (ITIL)
The Information Technology Infrastructure Library (ITIL) is a set of concepts and techniques for managing information technology (IT) infrastructure, development, and operations. ITIL is published in a series of books, each of which cover an IT management topic. The names ITIL and IT Infrastructure Library are registered trademarks of the United Kingdom's Office of Government Commerce (OGC). ITIL gives a detailed description of a number of important IT practices with comprehensive checklists, tasks and procedures that can be tailored to any IT organization. ITIL was originally created by the CCTA under the auspices of the British government, and ITIL is a registered trademark of the UK Government's Office of Government Commerce (usually known as the OGC).
ITIL History
Precursors
Many of the concepts did not originate within the original UK Government's Central Computer and Telecommunications Agency (CCTA) project to develop ITIL. According to IBM:
“ In the early 1980s, IBM documented the original Systems Management concepts in a four-volume series called A Management System for Information Systems. These widely accepted “yellow books,” ... were key inputs to the original set of ITIL books." ”
The primary author of the IBM yellow books was Edward A. Van Schaik, who compiled them into the 1985 book A Management System for the Information Business (since updated with a 2006 re-issue by Red Swan Publishing). In the 1985 work, Van Schaik in turn references a 1974 Richard L. Nolan work, Managing the Data Resource Function which may be the earliest known systematic English-language treatment of the topic of large scale IT management (as opposed to technological implementation).
DEVELOPMENT
What is now called ITIL version 1, developed under the auspices of the CCTA, was titled "Government Information Technology Infrastructure Management Methodology" (GITMM) and over several years eventually expanded to 31 volumes in a project initially directed by Peter Skinner and John Stewart at the CCTA. The publications were retitled primarily as a result of the desire (by Roy Dibble of CCTA) that the publications be seen as guidance and not as a formal method and as a result of growing interest from outside of the UK Government.
During the late 1980s the CCTA was under sustained attack, both from IT companies who wanted to take over the central Government consultancy service it provided and from other Government departments who wanted to break free of its oversight. Eventually CCTA succumbed and the concept of a central driving IT authority for the UK Government was lost. This meant that adoption of CCTA guidance such as ITIL was delayed, as various other departments fought to take over new responsibilities.
ITIL METHODOLOGY
The Information Technology Infrastructure Library (ITIL) is a collection of best practices that aim to improve and then maintain a certain level of computing services quality in the information technology sector. ITIL covers organizational structure and skill requirements for an IT organization via a comprehensive set of procedures with which an organization can manage its IT operations. These procedures do not rely on a particular vendor's technology and apply to all aspects of IT infrastructure.
SEVEN SUBJECT OF ITIL
ITIL consists of a seven subject, which are sub-divided into disciplines, each one of them focusing specific level:
1. Service Delivery: Covers the processes required for the planning and delivery of quality IT services, and looks at the longer-term processes associated with improving the quality of IT services delivered. Example of it:
1. IT Financial Management
2. Capacity Management
3. Availability Management
4. IT Continuity Management
5. Service Level Management
2. Service Support: Describes the processes associated with the day-to-day support and maintenance activities involved in the provision of IT services. Example of service support:
1. Change Management
2. Release Management
3. Problem Management
4. Incident Management
5. Configuration Management
6. Service Desk
3. Planning to Implement Service Management: Examines the issues and tasks involved in planning, implementing, and improving service management processes within an organization; also addresses the issues associated with addressing cultural and organizational change, the development of a vision and strategy, and the most appropriate method of approach.
4. Security Management: Details the process of planning and managing a defined level of security for information and IT services, including all aspects of security incidents. Also includes the assessment and management of risks and vulnerabilities and the implementation of cost-justifiable countermeasures.
5. Information and Communications Technology (ICT) Infrastructure Management: Covers all aspects of ICT infrastructure management from identification of business requirements through the procurement process, to the testing, installation, deployment, and ongoing operation and optimization of ICT components and IT services.
1. Network service Management
2. Operations Management
3. Management of local processors
4. Computer installation and acceptance
5. Systems Management
6. The Business Perspective: Provides advice and guidance to help IT personnel understand how they can contribute to business objectives and how their roles and services can be better aligned and exploited to maximize contribution.
7. Application Management: Describes how to manage applications from the initial business need through all stages in the application lifecycle, up to and including retirement. Places emphasis on ensuring that IT projects and strategies are tightly aligned with those of the business through the application lifecycle, to ensure that business obtains the best value from its investment.
CONCLUSION
From the beginning, the ITIL framework has been publicly available (however, it is copyright protected). This means that any organization can use the framework described by the OGC in its numerous books. Because of this, ITIL guidance has been used by a wide range of organizations including government, energy, public utilities, retail, finance, and manufacturing. Very large organizations’, very small organizations’ and everything in between have implemented ITIL processes.
Centre for Knowledge,Communication and Technology (PPKT)
CENTRE for KNOWLEDGE, COMMUNICATION and TECHNOLOGY(PPKT)
Centre for Knowledge, Communication and Technology (PPKT –Malay acronym) was officially formed in late 2002. Encompassing 4 ICT base departments which are the Computer Centre, Information Technology Centre, SISMAP and IT Development Unit of Registry, PPKT serves the University needs on ICT matters and its key function is to plan and implement ICT projects. Its value added service is to consult / advise the University with regard to utilizing, managing and linking Knowledge / Information, Communications and Technology.
As the main ICT service centre, PPKT adopts the university IT Strategic Plan (ISP) since 2007. 4 areas of focus are:
1. Network Infrastructure
2. System Applications and databases integration
3. Disaster Recovery and server consolidation
4. ICT Governance and CRM
PPKT plays an important role in improvements to daily operational processes for administration and acts as a catalyst towards information and knowledge lead research campus.
OBJECTIVE
1. Strategy as everyone’s business
2. Improve Business Processes
3. Improve on Information Availability
4. Improve on Communications between campus communities
5. Improve the Environment through Green IT Initiatives
VISION
excellence as a recognized ICT
provider locally and globally in-line
with the University’s mission."
Providing sustainable, reliable, up-to-date, conducive and friendly ICT services supporting:
• Teaching and Learning
• Research and Development
• Administration and Management
Friday, August 8, 2008
Laporan USM
PROFILE
Universiti Sains
HISTORY
In 1969, the
In April 1969, Professor Hamzah Sendut was elected the Vice-Chancellor. Two months later, a group of 57 students was accepted to begin their studies. Since the area of Sungai Ara could not be developed as fast as required, the group was placed at the Malayan Teachers’
Since its beginning, USM has implemented a school system, as opposed to the traditional faculty system. What is unique about this system is that each school could fulfill the needs of a more focused degree in the chosen area of study and at the same time, students could have the opportunity to explore other areas of study offered by another school.
The interdisciplinary approach ensures that USM, the first in the country to adopt this system, would produce trained, multi-skilled graduates.
THE EMBLEM of USM
The Emblem is divided into four parts representing the Malaysian environment. The emblem consists of a few symbols that reflect its identity as a Malaysian university of international standard.
The crescent and the star with its fourteen points which decorate the top of the emblem symbolize the membership and the unity of the thirteen states of the federation with the federal government. It also represents the greatness and the identity of the Islamic religion, the official religion in
The open book above the shield signifies knowledge, appropriate to the role of an academic institution.
USM brand in the shape of type logo is specially design has been launch by Seri Paduka Baginda Raja Permaisuri Agong who is
GOVERNANCE
D.Y.M.M. Tuanku Syed Sirajuddin Ibni Al-Marhum Tuanku Syed Putra Jamalullail
Pro Chancellor
Y. Bhg. Tan Sri Dato’ Dr. Lin See-Yan
Y. Bhg. Tan Sri Razali Ismail
Chairman of the Board
Y. Bhg. Tan Sri Dato’ Haji Ani bin Arope
Vice-Chancellor
Y. Bhg. Profesor Dato’ Dzulkifli Abdul Razak
Deputy Vice-Chancellor
Y.Brs. Profesor Madya Omar Osman (Hal Ehwal & Pembangunan Pelajar)
Y.Brs. Profesor Ahmad Shukri Mustapa Kamal (Hal Ehwal Akademik & Antarabangsa)
Y.Brs. Profesor Asma Ismail (Penyelidikan & Inovasi)
Y.Brs. Profesor Lim Koon Ong (Jaringan Industri dan Masyarakat)
Executive Power
The University is administered by the executives under the Board of Directors whose members are chosen from the University, representatives from the government and the elected members from the Education Ministry. As an executive body, the Board of Directors is authorized to act according to the University Constitutions, Statutes, Acts and Rules and Regulations as stipulated
THE
- advancing and disseminating knowledge and truth;
- instilling qualities that stress academic excellence and professionalism;
- developing holistic individuals; and
- providing a strong commitment towards the society’s aspiration, the country’s vision, and universal aspirations
Cara-cara untuk mendapatkan wireless dalam Window Vista
Cara-cara untuk mendapatkan wireless didalam windows vista
1-) Klik pada Menu start.
· Taip CMD ( command prompt) pada search dan tekan enter.
· Ataupun boleh memilih menu command prompt pada list menu.
· Taipkan ipconfig/all dan enter.
3-) Satu tertingkap terhasil yang mengandungi maklumat-maklumat
mengenai komputer tersebut.Seperti yang ditunjukkan didalam rajah
2-) Satu paparan command prompt akan terhasil.
Apabila paparan terhasil taipkan Getmac/v dan tekan enter.
3-) Selain daripada menggunakan ipconfig/all,kita juga dapat menggunakan
Getmac/v command prompt bagi windows jenis vista.
Saturday, August 2, 2008
Laporan Hari Kelima
Seperti biasa, saya melapor diri di Eureka dan memulakan kerja saya. Pada pukul 9.00 pagi, seorang pekerja yang bernama En. Zul datang untuk memberikan pemancar imej ataupun dipanggil "projector" untuk digunakan dalam pembentangan kami. Penyelia kami masuk dan kami mula bentang tugasan masing-masing dengan seorang 15 minit untuk dibentangkan.
Thursday, July 31, 2008
Laporan Hari Keemapt
Pada pagi itu, penyelia kami telah memanggil kami tetapi penyelia kami ada mesyuarat yang beliau perlu hadiri. Kami meneruskan kerja seperti biasa sehingga tengahari. Pada petang itu, En. Shahrizal, penyelia kami ada datang dalam pukul 3.00 petang untuk memberitahu pembentangan mengenai ITIL akan dilakukan pada keesokan harinya dan disuruh bersiap sedia.Kami juga diberitahu cara-cara untuk mendapat melalui blog.
Wednesday, July 30, 2008
Laporan Hari Ketiga
Hari ini, seperti biasa, saya lapor diri di Eureka. Baru saja nak duduk, kami telah dipanggil oleh En. Amran yang juga merupakan pegawai PPKT untuk membantu dia melakukan tugas-tugas khas di bilik OMPD iaitu bilik penyediaan data. Kerja ini habis dalam jam 10.30 pagi.
Tuesday, July 29, 2008
Laporan Hari Kedua
Seperti biasa, saya melapor diri di Eureka pada pukul 8.10 pagi. Sesudah itu, saya meneruskan kerja harian saya kerana penyelia kami En.Shahrizal telah berangkat ke Kuala Lumpur dari semalam kerana urusan tertentu. Saya hanya melakukan kerja memeriksa e-mel dan juga blog saja. Dan juga tidak ada tugasan yang diberikan, terasa hari amat lama menunggu.
Monday, July 28, 2008
Laporan Minggu Ketiga,Hari Pertama
Seperti biasa, sya melaporkan diri di bangunan Eureka untuk menjalani latihan industri. Selepas itu, saya meneruskan aktiviti saya seperti biasa iaitu menyiapkan portal PPKT ynag alamatnya appnotes.usm.my/servisppkt iaitu dalam bahagian katalog perkhidmatan. Dalam bahagian ini, saya memasukkan malumat yang berkaitan dengan perkhidmatan untuk menerangkan cara-cara seperti mendaftar, aduan dan sebagainya kepada orang ramai.
Sunday, July 27, 2008
Laporan Hari Kelima
Pada pagi ini, saya sedang mengemaskini portal ppkt sehingga waktu sembahyang jumaat. Selepas itu, kami pergi ke Expo ICT Promotion yang terletak di Dewan Utama Pelajar dan mengambil risalah disana sebagai bukti yang kami berada disana.
Laporan Hari Keemapt
Seperti biasa, saya telah menyiapkan tugasan saya dan saya menyalin semula ke dalam power point untuk pembentangan. Selepas itu, saya dan muaz dipanggilkan oleh penyelia kami untuk memberikan tugasan baru iaitu cara-cara mendaftar wireless dan mengemaskini portal ppkt
Friday, July 25, 2008
Laporan Hari Ketiga
Pada jam 8.10 pagi, saya mencatitkan kedatangan saya dalam buku kehadiran kemudian sya teruskan pencarian maklumat untuk tugasan yang diberikan dahulu. Kemudian seorang pegawai yang bernama En.Amran yang pejabatnya berada di belakang Biz Lab yang bernombor 207. Kami diberitahu oleh beliau yang kami akan berpindah dari Biz Lab dalam masa terdekat. Dimana kami ditempatkan masih tidak tahu lagi.
Thursday, July 24, 2008
Laporan Hari Kedua
Kami meneruskan tugasan yang diberikan oleh En.Shahrizal dengan mencari maklumat sehingga pada jam 4.00 petang dia telah memberikan satu tugasan baru melalui emel iaitu diberi enam tajuk dan pilih satu tajuk dari enam tajuk dan disuruh untuk membentangkan hasilnya di pejabatnya pada hari jumaat.
Laporan Minggu Kedua,Hari Pertama
Hari ini, kami telah dipanggil oleh penyelia kami, En.Shahrizal untuk memberikan tugasan baru dan menerima pelajar baru dari penyelia mereka, Pn. Siti Hawa kerana penyelia mereka mempunyai sedikit masalah. Semasa perjumpaan tersebut, En.Shahrizal mengingatkan kami supaya mematuhi peraturan di sini ataupun berhenti dari latihan industri. Sesudah itu, pelajar baru ditempatkan di BizLab, tempat kerja kami.
Monday, July 21, 2008
Laporan Hari Kelima
Petang, selepas sembahyang Jumaat, kami terus pergi ke pusat komputer untuk meneruskan pendaftaran wi-fi untuk pelajar USM sehingga habis waktu kerja. Sesudah itu, kami memberitahu para pegawai yang hari ini adalah hari yang terakhir kami akan berada disitu kerana kami pergi ke sana dan belajar selama dua hari dan kami berasa sangat bangga kerana dapat belajar dari para pegawai yang berpengalaman.
Laporan Hari Keemapt
Kami pergi ke tempat kerja untuk melapor diri dan sesudah itu kami pergi ke pusat komputer untuk melapor diri kepada En.Shah. Kami diberi tunjuk ajar oleh pegawai disana cara-cara untuk mendaftar wi-fi sebelum diberi peluang untuk membuatnya seorang diri tanpa sebarang bantuan. Pelbagai masalah kami hadapi semasa mendaftar wi-fi seperti alamat mac yang silap, lupa password dan sebagainya
Laporan Hari Ketiga
Petang, dalam jam 4.00 petang, kami telah dipanggil oleh penyelia kami untuk membawa kami ke pusat komputer untuk belajar bagaimana untuk mendaftar wi-fi untuk pelajar USM yang mempunyai komputer riba ataupun yang mempunyai masalah dengan wi-fi tidak kira menghubungkan atau sebaliknya. Kami perlu melapor diri kepada En.Sham pada keesokan harinya. Kami akan berada disini selama dua hari bermula esok, Khamis dan lusa, Jumaat.
Laporan Hari Kedua
Kami datang ke tempat kerja seperti biasa iaitu pada jam 8.10 pagi. Kami merekod kedatangan kami dalam fail kedatangan. Kami mencari bahan mengenai tugasan yang diberikan oleh En.Shahrizal dalam internet.
Sunday, July 20, 2008
Laporan Minggu Pertama,Hari Pertama
Para pelajar Latihan Industri perlu melapor diri di bilik mesyuarat pada jam 8.10 pagi di kompleks USAINS Holdings Sdn.Bhd di tingkat 2. Para pelajar diberi taklimat menngenai latihan industri ketika melakukan latihan industri di USM seperti peraturan, pakaian, adab, cuti dan lain-lain oleh En. Rasyid Baba. Semasa taklimat, kami diberikan satu fail kedatangan oleh Pn. Hashima untuk merekod kedatangan pelajar latihan industri. Selepas itu, para pelajar dipecahkan mengikut penyelia masing-masing. Saya, Azizuddin dan Muaz Razin telah diletak dibawah penyelia En.Shahrizal Nazri. Kami telah diberi tugasan pertama oleh penyelia kami iaitu dengan mencari maksud USM, PPKT dan juga ITIL. Sesudah itu, kami ditempatkan di Biz Lab untuk tempat kerja kami.